Remote Service & Dispatch Coordinator (AV/Networking)

Daisy; Costa Mesa (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Training & development

Job summary

Daisy is a national leader in smart space installation and services. The Service Support Specialist works remotely within the Daisy Call Center, diagnosing and resolving AV, networking, control, lighting, and surveillance issues, and coordinating full resolution paths from work orders to closeout.

The role blends technical problem-solving with case ownership in Dynamics, ensuring timely responses, escalations, and seamless client experiences with branch collaboration.

Qualifications

• 3–5 years in AV, networking, or technology integration with remote or phone support.
• Experience in a client-service environment serving high-end clientele.
• Working knowledge of at least one major control platform; certification preferred.
• Solid networking fundamentals across routing, switching, and Wi‑Fi.
• Experience owning a service queue with scheduling and dispatch.

Responsibilities

• Remote troubleshooting and diagnosis of client issues across AV, networking, control, lighting, and surveillance.
• Provide expert remote support to Daisy technicians in the field.
• Act as escalation point for advanced troubleshooting before on-site dispatch.
• Open and manage cases in Dynamics with full context and timely closure.
• Coordinate work orders, scheduling, and client confirmation for on-site visits.

Skills

Remote troubleshooting

Customer service

Phone etiquette

CRM experience

Dynamics 365

Education

High school diploma or equivalent

Tools

Dynamics 365

RingCentral

Beetexting

Job description

Daisy is a national leader in smart space installation and services. The Service Support Specialist works remotely within the Daisy Call Center, diagnosing and resolving AV, networking, control, lighting, and surveillance issues, and coordinating full resolution paths from work orders to closeout.

The role blends technical problem-solving with case ownership in Dynamics, ensuring timely responses, escalations, and seamless client experiences with branch collaboration.