Remote Service Coordinator – AV & Networking Support

Pathways; United States; Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Daisy is seeking a Service Support Specialist to diagnose and resolve smart-space issues remotely. You will coordinate work orders, briefing technicians, and tracking parts while ensuring client satisfaction across AV, networking, and control platforms.

Join a remote, national team focused on proactive monitoring, case ownership, and seamless handoffs to field staff. Training and ongoing development are provided to grow in a fast-paced service environment.

Qualifications

• High school diploma or equivalent required; bachelor's degree a plus.
• 3–5 years in AV, networking, or technology integration with remote/phone troubleshooting.
• Experience in a client-service environment serving high-end clientele preferred.
• Working knowledge of at least one major control platform; certification is a plus.

Responsibilities

• Provide remote technical support across AV, networking, control, lighting, and surveillance platforms.
• Coordinate case ownership, scheduling, and technician handoffs to ensure timely resolution.
• Engage clients professionally, enroll them in DaisyCare and upsell upgrades where appropriate.
• Maintain clear documentation in CRM and drive cases to a close with proper billing context.

Skills

Remote troubleshooting

Customer service

Networking fundamentals

CRM case management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Dynamics 365

RingCentral

Job description

Daisy is seeking a Service Support Specialist to diagnose and resolve smart-space issues remotely. You will coordinate work orders, briefing technicians, and tracking parts while ensuring client satisfaction across AV, networking, and control platforms.

Join a remote, national team focused on proactive monitoring, case ownership, and seamless handoffs to field staff. Training and ongoing development are provided to grow in a fast-paced service environment.