Remote AV & Networking Service Specialist

DaisyCo, Inc.

Costa Mesa (CA)

Remote

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

DaisyCo, Inc. is seeking a Service Support Specialist to play a key role in our remote Daisy Call Center.

You will diagnose and resolve audio-visual, networking, control, lighting, and surveillance issues remotely, and coordinate the full path to resolution when a truck roll is not required. This remote, combined technical and coordination role splits time between live client and technician support and disciplined case ownership in Dynamics, ensuring seamless service with cross-branch

Qualifications

High school diploma or equivalent required; bachelor’s degree a plus.
3 to 5 years in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone.
Experience in a client-service environment serving high-end clientele; call center experience strongly preferred.

Responsibilities

Remote technical support: diagnose and resolve AV, networking, control, lighting, and surveillance issues remotely.
Case and service coordination: own cases in Dynamics, create work orders, schedule, and ensure full context on handoff.
Client and commercial: enroll clients in DaisyCare, pre-qualify leads, and manage client records.
Documentation and improvement: capture clear notes and surface process improvements.
Systems you will support: learn and support platforms; base networking and at least one major control platform.