Remote Tech Support & Service Coordinator

Daisy Orlando; California (MO); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Daisy is seeking a remote Service Support Specialist to join our nationwide Call Center team. You will diagnose and resolve AV, networking, control, lighting, and surveillance issues remotely, coordinating work orders, scheduling, and technician briefings to ensure a smooth resolution.

You will spend roughly half the day on live client support and half on disciplined case ownership in Dynamics, partnering with branch service, sales, and trade partners to keep client systems running seamlessly.

Qualifications

• High school diploma or equivalent required; bachelor’s degree a plus.
• 3 to 5 years in AV, networking, or technology integration with remote troubleshooting experience.
• Experience in a client-service environment serving high-end clientele; call center experience preferred.
• Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred.
• Solid networking fundamentals across routing, switching, and Wi‑Fi.
• Demonstrated experience owning a service queue, including scheduling, dispatch coordination, and follow-through to closure.
• Familiarity with CRM-based case management (Dynamics 365 a plus) and telephony/messaging tools (RingCentral, Beetexting).
• Professional phone etiquette, strong written communication, and multi-channel coordination ability.

Responsibilities

• Provide remote support for AV, networking, control, lighting, and surveillance.
• Coordinate cases in Dynamics and manage work orders, scheduling, and client updates.
• Brief technicians with context and notes; ensure timely closure of cases.
• Monitor queues, aging, and ensure responsive client communication.
• Recap visits, confirm issue resolution, and arrange follow-up as needed.
• Track repairs/RMAs and update status; assist with approvals and billing.

Skills

AV networking

Remote troubleshooting

Client service

CRM (Dynamics 365)

Telephony tools

Communication

Education

High school diploma

Bachelor’s degree a plus

Tools

Dynamics 365

RingCentral

Beetexting

Job description

Daisy is seeking a remote Service Support Specialist to join our nationwide Call Center team. You will diagnose and resolve AV, networking, control, lighting, and surveillance issues remotely, coordinating work orders, scheduling, and technician briefings to ensure a smooth resolution.

You will spend roughly half the day on live client support and half on disciplined case ownership in Dynamics, partnering with branch service, sales, and trade partners to keep client systems running seamlessly.