Remote Service & Support Specialist — Smart Spaces

Daisy Co - Corporate; Costa Mesa (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Daisy is seeking a Service Support Specialist to be the first point of contact for clients in their smart space. Working remotely as part of the Daisy Call Center, you diagnose audio-visual, networking, control, lighting, and surveillance issues and coordinate the full resolution path.

You will manage cases in Dynamics 365, schedule work orders, brief technicians, and ensure timely, accurate updates. This role blends technical troubleshooting with client coordination and requires excellent

Qualifications

• High school diploma or equivalent required; bachelor’s degree a plus.
• 3–5 years in AV, networking, or technology integration with remote/phone troubleshooting.
• Experience in a client-service environment serving high-end clientele; call center experience strongly preferred.

Responsibilities

• Provide remote technical support for AV, networking, control, lighting, and surveillance platforms.
• Open and manage cases in Dynamics 365; coordinate work orders and scheduling with branches.
• Brief technicians with accurate notes and ensure complete context for on-site work.
• Manage client communications to de-escalate and resolve issues promptly.
• Capture approvals for product and labor and facilitate billing via phone payments.

Skills

AV troubleshooting

Remote support

Customer service

Dynamics 365

Phone etiquette

Education

High school diploma

Bachelor’s degree

Tools

Dynamics 365

RingCentral

Beetexting

Job description

Daisy is seeking a Service Support Specialist to be the first point of contact for clients in their smart space. Working remotely as part of the Daisy Call Center, you diagnose audio-visual, networking, control, lighting, and surveillance issues and coordinate the full resolution path.

You will manage cases in Dynamics 365, schedule work orders, brief technicians, and ensure timely, accurate updates. This role blends technical troubleshooting with client coordination and requires excellent