Remote Service Desk Engineer | Tier 1 IT Support

Element Technologies; Clayton (MO); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies, a premier IT outsourcing firm, seeks a Tier 1 Service Desk Engineer to resolve client issues remotely and on-site as needed. You will support printers, MFA, and security alerts while maintaining precise IT documentation and contributing to a fast-paced, client-focused environment.

The role emphasizes strong communication, organization, and independent work, with potential in-person interviews slated regionally. Compensation starts at $50,000 with opportunities for growth.

Qualifications

• Two-year technical degree and 1–5 years of service desk support experience.
• Experience with MSPs is a plus, but not required.
• Certifications (general and at least one in a specialized area) such as A+ or Network+ preferred.
• Familiarity with ConnectWise PSA, IT Glue, and ticketing/documentation tools.
• Understanding of firewalls, switches, and desktop computers.

Responsibilities

• Provide remote or center-based support for client environments.
• Resolve printers, password resets, MFA, and antivirus alerts.
• Assist with new user setups and client-specific applications.
• Maintain documentation in ITGlue and ConnectWise PSA.
• Participate in team meetings and knowledge sharing.

Skills

Strong communication

Strong organization

Problem solving

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

N-able/N-central

Active Directory

Entra ID/Azure AD

Nilear

ConnectWise Manage

NetDocuments

Job description

Element Technologies, a premier IT outsourcing firm, seeks a Tier 1 Service Desk Engineer to resolve client issues remotely and on-site as needed. You will support printers, MFA, and security alerts while maintaining precise IT documentation and contributing to a fast-paced, client-focused environment.

The role emphasizes strong communication, organization, and independent work, with potential in-person interviews slated regionally. Compensation starts at $50,000 with opportunities for growth.