Remote Tier 1 Service Desk Engineer

Element Technologies; Montana; Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to join a remote, nationwide team. You’ll resolve a range of end-user issues, from printer troubles to MFA, while documenting work in ITGlue and ConnectWise PSA. Strong communication and teamwork are essential as you support client environments.

You’ll participate in meetings, adapt to new technologies, and contribute to proactive reviews of client systems, with on-site interview considerations where possible.

Qualifications

• Two-year technical degree and 1–5 years in service desk support.
• MSP experience preferred but not required; strong troubleshooting skills.
• Certifications (A+ or Network+ preferred) and familiarity with ITGlue, ConnectWise PSA.

Responsibilities

• Work from centralized service center or remotely to support client environments.
• Provide desktop and software support, including MFA, printers, and security alerts.
• Document work in ITGlue and ConnectWise PSA; communicate with clients professionally.

Skills

Troubleshooting

Communication skills

Time management

Team collaboration

Education

Two-year technical degree

A+ or Network+ certification

Tools

ConnectWise PSA

IT Glue

Nilear

ConnectWise Manage

N-able/N-central RMM

Active Directory

Entra ID/Azure AD

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to join a remote, nationwide team. You’ll resolve a range of end-user issues, from printer troubles to MFA, while documenting work in ITGlue and ConnectWise PSA. Strong communication and teamwork are essential as you support client environments.

You’ll participate in meetings, adapt to new technologies, and contribute to proactive reviews of client systems, with on-site interview considerations where possible.