Remote Tier 1 Service Desk Engineer

Element Technologies; Lincoln (NE); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to join a remote-friendly team that supports clients nationwide. You will handle issues from printers and password resets to MFA and antivirus alerts, while maintaining clear documentation and customer-facing communication.

The role emphasizes hands-on end-user support, strong troubleshooting skills, and collaboration with service teams.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with ConnectWise PSA and IT Glue is important.
• Strong communication, organization, and problem-solving skills required.

Responsibilities

• Support desktops and client environments from a centralized service center or remotely.
• Manage tickets, resolutions, and proactive reviews of client systems.
• Document work using IT Glue and ConnectWise PSA.
• Collaborate with service teams and attend team meetings.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Independent work

Education

Two-year technical degree

1-5 years service center support experience

Tools

ConnectWise PSA

IT Glue

N-able/N-central

Active Directory

Azure AD

NetDocuments

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to join a remote-friendly team that supports clients nationwide. You will handle issues from printers and password resets to MFA and antivirus alerts, while maintaining clear documentation and customer-facing communication.

The role emphasizes hands-on end-user support, strong troubleshooting skills, and collaboration with service teams.