Remote Tier 1 Service Desk Engineer | IT Support

Element Technologies; Heber (UT); Remote; USD 42,000 - 64,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt and effective technical support for client environments. This role focuses on assisting users, managing incidents, and supporting client-specific applications while maintaining clear documentation.

The position emphasizes hands-on end-user support, familiarity with networking basics, and the ability to work remotely with occasional onsite visits.

Qualifications

• Two-year technical degree and 1-5 years of service desk experience.
• Certifications such as A+ or Network+ preferred.
• Hands-on experience supporting end users in a service desk or help desk environment.

Responsibilities

• Provide first-line support to end users, resolving incidents and service requests.
• Assist with client-specific applications and new user setups.
• Manage tickets via ConnectWise PSA and maintain documentation in IT Glue.
• Collaborate with teammates to ensure system performance and issue resolution.
• Available for on-site or remote support as needed and communicate with customers professionally.

Skills

Customer service

Active listening

Communication

Time management

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt and effective technical support for client environments. This role focuses on assisting users, managing incidents, and supporting client-specific applications while maintaining clear documentation.

The position emphasizes hands-on end-user support, familiarity with networking basics, and the ability to work remotely with occasional onsite visits.