Remote Tier 1 Service Desk Engineer | IT Support Pro

Element Technologies; Lexington (KY); Remote; USD 50,000 - 70,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve end-user issues, support client-specific applications, and assist with new user setups. The role is remote, with tickets managed in ConnectWise PSA and documentation in IT Glue.

Join a nationwide team, handle desktops, virtual environments, and on-site support where needed, and participate in regular meetings to stay aligned.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment.
• Familiarity with firewalls, switches, and desktop computers is helpful.
• MSP experience and certifications such as A+ or Network+ are a plus.

Responsibilities

• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Provide daily customer interaction with a professional and positive attitude.
• Manage tickets using ConnectWise PSA and maintain accurate documentation in IT Glue.
• Assist with new user setups and onboarding.
• Stay ahead of potential issues and participate in team meetings to stay aligned.
• Travel with equipment as needed for on-site support.

Skills

End-user support

Service desk experience

Technical troubleshooting

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve end-user issues, support client-specific applications, and assist with new user setups. The role is remote, with tickets managed in ConnectWise PSA and documentation in IT Glue.

Join a nationwide team, handle desktops, virtual environments, and on-site support where needed, and participate in regular meetings to stay aligned.