Remote Senior Telecom Engineer - Genesys Cloud Lead

Maximus; United States; Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking a Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions in a remote, United States-based role. You will guide large-scale deployments, architect integrations, and mentor engineering teams to deliver reliable contact center services.

You'll work across the project lifecycle, performing performance tuning, security considerations, and collaboration with clients and internal IT teams.

Qualifications

• Bachelor’s degree in Telecommunication/CS or related field.
• 5+ years of relevant experience; 6+ preferred.
• Extensive Genesys Cloud experience with architecture design and integrations.

Responsibilities

• Execute large-scale Genesys Cloud projects, upgrades, migrations, and feature rollouts.
• Provide expert guidance and troubleshoot complex configurations.
• Mentor engineers and lead technical teams.
• Manage contact center implementation across project life cycle.

Skills

Genesys Cloud

Leadership

Mentoring

Systems integration

Education

Bachelor's degree

Tools

Wireshark

MS Server

DHCP/DNS

Hyper-V

VMware ESXi

Visio

MS Office

Java

C#.NET

Python

Web scripting

Job description

Maximus is seeking a Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions in a remote, United States-based role. You will guide large-scale deployments, architect integrations, and mentor engineering teams to deliver reliable contact center services.

You'll work across the project lifecycle, performing performance tuning, security considerations, and collaboration with clients and internal IT teams.