Remote Senior Genesys Cloud Engineer & Tech Lead

Maximus; Honolulu (HI); A distancia; USD 130.000 - 195.000; Jornada completa

Descripción de la vacante

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role requires strong Genesys Cloud expertise, architecture skills, and the ability to mentor engineering teams while delivering large-scale projects on time.

The successful candidate will manage cloud infrastructure, drive migrations, perform performance tuning, and collaborate with clients and internal IT teams.

Formación

• Bachelor’s degree in Telecommunication/Computer Engineering/CS or related field.
• 5–6+ years of experience with Genesys Cloud and system integrations.
• Strong leadership and mentoring experience for senior technical teams.
• Experience with cloud architectures, migrations, and performance tuning.

Responsabilidades

• Lead large-scale Genesys Cloud projects including upgrades and migrations.
• Provide expert troubleshooting for complex integrations and performance tuning.
• Mentor engineers and drive professional development within the team.
• Own contact center implementation across project lifecycle.
• Document architectures, security measures, and support client audits.

Conocimientos

Genesys Cloud

Leadership

Cloud architecture

Automation tooling

Communication

Java

C#.NET

Python

Educación

Bachelor's degree in Telecommunication/Computer Engineering/CS

Herramientas

Wireshark

MS Server

DHCP/DNS

Hyper-V

VMware ESXi

Visio

MS Office

Descripción del empleo

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role requires strong Genesys Cloud expertise, architecture skills, and the ability to mentor engineering teams while delivering large-scale projects on time.

The successful candidate will manage cloud infrastructure, drive migrations, perform performance tuning, and collaborate with clients and internal IT teams.