Remote Senior Technical Support Engineer - Integrations & Data

Entrata; United States; Hybrid; Full time

Benefits offered by this job

Flexible work options

Generous vacation time

Comprehensive medical, dental, and vision coverage

401(k) with employer matching

Onsite gym and wellness programs

Volunteering opportunities

Discounts on services

Job summary

A global leader in property management technology is seeking a Senior Technical Support Engineer to provide advanced support to customers. The role involves troubleshooting complex software issues, communicating effectively with clients, and mentoring junior engineers. Candidates should possess strong technical skills, analytical abilities, and experience in a technical support environment. This position offers a flexible work culture with comprehensive benefits, including medical coverage, retirement plans, and wellness initiatives, ensuring a strong work-life balance.

Qualifications

• 2-4 years of experience in a technical support role, preferably supporting B2B clients.
• Strong experience with property management software is a plus.
• Familiarity with knowledge base systems is preferred.

Responsibilities

• Provide technical support and troubleshooting for complex software issues.
• Educate customers on software functionalities and best practices.
• Document and report software issues and design concerns.

Skills

Technical troubleshooting

Analytical skills

Problem-solving

Communication skills

Mentorship

Attention to detail

Education

Associate's degree or equivalent work experience

Tools

MSSQL

Oracle

MySQL

REST APIs

SOAP APIs

Job description

A global leader in property management technology is seeking a Senior Technical Support Engineer to provide advanced support to customers. The role involves troubleshooting complex software issues, communicating effectively with clients, and mentoring junior engineers. Candidates should possess strong technical skills, analytical abilities, and experience in a technical support environment. This position offers a flexible work culture with comprehensive benefits, including medical coverage, retirement plans, and wellness initiatives, ensuring a strong work-life balance.