Support Engineer - Integrations Build Tools Assist Clients

Carefeed; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) plan

Paid vacation and sick time

Company-paid holidays

Growth and development opportunities

Job summary

A leading senior care technology provider in Chicago is seeking a Support Engineer to bridge their engineering and client experience teams. This role focuses on solving client issues, designing tools to prevent problems, and assisting with client onboarding. Ideal for those with 2+ years in technical support or software development, strong communication skills are essential. The company offers a supportive work environment with opportunities for growth.

Qualifications

• 2+ years in a technical support, client success or software development role.
• Experience in a startup environment or healthcare industry is a plus.
• Proven track record of providing excellent client service.

Responsibilities

• Solve client issues and act as escalation support.
• Design and implement tools to detect client issues.
• Assist in onboarding and offboarding clients.

Skills

Excellent communication skills

Strong debugging skills

Experience programming web applications

Experience with Unix-based systems

Education

Bachelor's degree in computer science or related field

Job description

A leading senior care technology provider in Chicago is seeking a Support Engineer to bridge their engineering and client experience teams. This role focuses on solving client issues, designing tools to prevent problems, and assisting with client onboarding. Ideal for those with 2+ years in technical support or software development, strong communication skills are essential. The company offers a supportive work environment with opportunities for growth.