Remote Senior Data & Insights Support Specialist

Tyler Technologies, Inc.; Seattle (WA); Remote; USD 58,300 - 76,700; Full time

Benefits offered by this job

Competitive benefits

Flexible hours

Health and wellness support

Job summary

A leading technology firm is looking for a Senior Software Support Specialist in Seattle. This role involves supporting clients using a cloud-based platform, troubleshooting technical challenges, and crafting documentation. Ideal candidates are skilled communicators and problem-solvers who can advocate for client needs. Applicants should have a working knowledge of SQL and Python, strong technical understanding, and be able to work flexible hours to support clients across time zones.

Qualifications

• Able to understand a technical concept or problem.
• Proficient with contemporary online applications.
• Working knowledge of web development principles and programming languages.

Responsibilities

• Deep dive on client-reported blockers.
• Troubleshoot technical and data-centric issues.
• Help clients develop creative solutions leveraging APIs.

Skills

Communication

Problem-solving

Technical understanding

SQL knowledge

Python knowledge

Client advocacy

Job description

A leading technology firm is looking for a Senior Software Support Specialist in Seattle. This role involves supporting clients using a cloud-based platform, troubleshooting technical challenges, and crafting documentation. Ideal candidates are skilled communicators and problem-solvers who can advocate for client needs. Applicants should have a working knowledge of SQL and Python, strong technical understanding, and be able to work flexible hours to support clients across time zones.