Remote Technical Support Engineer I

LinkLive; United States; Remote; USD 50,000 - 68,000; Full time

Benefits offered by this job

Exceptional Health Benefits

401k Plan

Unlimited Vacation

Stock Options

Cell/Internet Subsidy

Pet Insurance

Company Incentive Plan Participation

Job summary

A dynamic technology company is seeking a Technical Support Engineer I to deliver excellent customer service and resolve technical issues. This remote role requires 1+ years of experience and strong communication skills. You'll analyze user needs, assist with configuration, and document customer interactions. The position offers a competitive salary range of $50,000 - $68,000 annually, comprehensive health benefits, unlimited vacation, and additional perks including pet insurance and a 401k plan.

Qualifications

• 1+ year of experience in software support or related fields.
• Ability to effectively communicate complex information in layman’s terms.
• Patience and empathy in handling customer issues.

Responsibilities

• Analyze user needs and assist with configuration support.
• Answer customer inquiries via chat, call, and email.
• Document all customer communications using CRM tools.

Skills

Customer-centric approach

Attention to detail

Technical troubleshooting

Analytical thinking

Excellent communication skills

Education

CompTIA IT Fundamentals or similar certification

Associate’s Degree in IT or Computer Science

Tools

MySQL

Oracle

SQL Server

Job description

A dynamic technology company is seeking a Technical Support Engineer I to deliver excellent customer service and resolve technical issues. This remote role requires 1+ years of experience and strong communication skills. You'll analyze user needs, assist with configuration, and document customer interactions. The position offers a competitive salary range of $50,000 - $68,000 annually, comprehensive health benefits, unlimited vacation, and additional perks including pet insurance and a 401k plan.