Remote Senior Partner Support Engineer for VIP Partners

Suna Solutions; United States; Remote; USD 68,880 - 74,390; Full time

Job summary

A leading technology firm is seeking an experienced Senior Partner Support Engineer to provide high-touch technical support to partners. The role is critical for ensuring partner success during integrations and urgent issues. Candidates should possess a Bachelor’s degree in Computer Science and over 5 years of relevant experience in technical support for SaaS platforms. The position is remote, with a pay range of $50-$54 per hour for a 6-month contract.

Qualifications

• 5+ years of experience supporting customers in a complex SaaS environment.
• Ability to manage multiple high-pressure partner needs simultaneously.
• Proven experience handling high-priority incidents.

Responsibilities

• Serve as the technical face of the platform during critical incidents.
• Triage and manage high-priority incidents.
• Drive bug fixes from initial debugging through delivery.

Skills

Technical support

REST APIs

Troubleshooting

Analytical skills

Written communication

Project management

Education

Bachelor's degree in Computer Science or related field

Tools

JSON

XML

Job description

A leading technology firm is seeking an experienced Senior Partner Support Engineer to provide high-touch technical support to partners. The role is critical for ensuring partner success during integrations and urgent issues. Candidates should possess a Bachelor’s degree in Computer Science and over 5 years of relevant experience in technical support for SaaS platforms. The position is remote, with a pay range of $50-$54 per hour for a 6-month contract.