Remote Technical Support Specialist

Zephyrus Engineering Limited; New York (NY); Remote; USD 34,440 - 50,971; Full time

Job summary

A renowned engineering firm is seeking a Technical Support Representative to provide remote assistance to clients in the United States. Responsibilities include diagnosing technical issues, ensuring customer satisfaction, and collaborating with teams to enhance product performance. Ideal candidates will have a bachelor's degree in a related field and at least 2 years of experience in technical support. This full-time position offers flexibility and a pay range of $25.00 - $37.00 per hour.

Qualifications

• 2+ years of experience in technical support or customer service.
• Experience in an engineering or technology-related environment.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Respond to inbound support requests via phone, email, and chat.
• Diagnose technical issues related to engineering software and hardware.
• Communicate effectively with clients and team members.

Skills

Proficiency in troubleshooting

Excellent communication skills

Strong analytical abilities

Effective time management

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

Ticketing systems

Remote support tools (e.g., TeamViewer, Zoom)

Job description

A renowned engineering firm is seeking a Technical Support Representative to provide remote assistance to clients in the United States. Responsibilities include diagnosing technical issues, ensuring customer satisfaction, and collaborating with teams to enhance product performance. Ideal candidates will have a bachelor's degree in a related field and at least 2 years of experience in technical support. This full-time position offers flexibility and a pay range of $25.00 - $37.00 per hour.