Remote Technical Support Engineer - Integrations & API

Think Upgrade; Chicago (IL); Hybrid; USD 63,000 - 96,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive healthcare benefits

Flexible time-off policies

Mental health and wellness resources

Job summary

A community support platform is hiring a Technical Support Engineer Integrations in Chicago, IL. This role involves troubleshooting technical issues, owning customer experiences, and coordinating with cross-functional teams. Ideal candidates will have 2 years of customer-facing support experience, strong communication skills, and an understanding of SaaS products. Join a collaborative team dedicated to making a positive impact through technology. The position offers competitive compensation and benefits.

Qualifications

• 2 years customer facing technical support experience.
• Ability to explain solutions to complex technical problems.
• Demonstrated ownership and ability to coordinate with engineering and product teams.

Responsibilities

• Manage and own a customer experience across the platform.
• Escalate complex problems and performance trends to management.
• Write detailed JIRA tickets for technical issues.

Skills

Customer facing technical support experience

Excellent oral and written communication skills

Problem-solving skills

Understanding of SaaS products

Ability to identify trends

Job description

A community support platform is hiring a Technical Support Engineer Integrations in Chicago, IL. This role involves troubleshooting technical issues, owning customer experiences, and coordinating with cross-functional teams. Ideal candidates will have 2 years of customer-facing support experience, strong communication skills, and an understanding of SaaS products. Join a collaborative team dedicated to making a positive impact through technology. The position offers competitive compensation and benefits.