Remote Senior Systems Support Engineer - IT & Security
Keeper Security, Inc.
14 days+
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Benefits offered by this job
Job summary
A leading cybersecurity firm is hiring a Systems Support Engineer for remote work, primarily handling post-sale technical support and ensuring excellent customer service. Ideal candidates have over 5 years in IT management, with experience in system administration across various platforms. This role requires strong communication skills to relay technical information effectively. Competitive benefits include medical, dental, and generous PTO.
Qualifications
- 5+ years of experience in IT Management and System Administration.
- Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
- Experience working with Single Sign On (SSO) environments.
Responsibilities
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
- Assist customers in the installation and deployment of Keeper's software products.
- Track and monitor all support cases to ensure timely resolution and follow-up.
Skills
IT Management
System Administration
Mac OS X troubleshooting
Windows administration
Linux troubleshooting
Single Sign On (SSO)
Active Directory configuration
Firewall knowledge
DNS Servers knowledge
LDAP knowledge
Linux Shell
PowerShell
Cloud environments knowledge
Python knowledge
Education
Bachelor's Degree or equivalent experience
Job description
A leading cybersecurity firm is hiring a Systems Support Engineer for remote work, primarily handling post-sale technical support and ensuring excellent customer service. Ideal candidates have over 5 years in IT management, with experience in system administration across various platforms. This role requires strong communication skills to relay technical information effectively. Competitive benefits include medical, dental, and generous PTO.
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