Remote Senior Systems Support Engineer - IT & Security

Keeper Security, Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employer Paid Life Insurance

Voluntary Short/Long Term Disability Insurance

401k (Roth/Traditional)

Generous PTO plan

Above market annual bonuses

Job summary

A leading cybersecurity firm is hiring a Systems Support Engineer for remote work, primarily handling post-sale technical support and ensuring excellent customer service. Ideal candidates have over 5 years in IT management, with experience in system administration across various platforms. This role requires strong communication skills to relay technical information effectively. Competitive benefits include medical, dental, and generous PTO.

Qualifications

• 5+ years of experience in IT Management and System Administration.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Assist customers in the installation and deployment of Keeper's software products.
• Track and monitor all support cases to ensure timely resolution and follow-up.

Skills

IT Management

System Administration

Mac OS X troubleshooting

Windows administration

Linux troubleshooting

Single Sign On (SSO)

Active Directory configuration

Firewall knowledge

DNS Servers knowledge

LDAP knowledge

Linux Shell

PowerShell

Cloud environments knowledge

Python knowledge

Education

Bachelor's Degree or equivalent experience

Job description

A leading cybersecurity firm is hiring a Systems Support Engineer for remote work, primarily handling post-sale technical support and ensuring excellent customer service. Ideal candidates have over 5 years in IT management, with experience in system administration across various platforms. This role requires strong communication skills to relay technical information effectively. Competitive benefits include medical, dental, and generous PTO.