Remote Technical Support Engineer — Data Pipelines

Etleap; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

A leading data integration company in the United States is looking for an Entry Level Technical Support Engineer to join their remote team. In this role, you will assist customers with troubleshooting data pipeline issues and provide technical expertise on data architecture. Candidates should hold a Bachelor's degree in a technical field and have experience in customer support for technical B2B software. Strong communication skills and a proactive approach to customer success are essential. This position requires working hours from approximately 8am to 5pm Pacific.

Qualifications

• Strong relationship-building and communication skills in verbal and written formats.
• Ability to independently solve complex technical issues.
• Experience with data platforms or integration tools.

Responsibilities

• Investigate new issues using application data and logs.
• Engage with customers to understand goals and product features.
• Summarize recurring issues to inform product improvements.
• Maintain clear communication with customers regarding resolutions.

Skills

Customer support for B2B software

SQL knowledge

Technical problem-solving

Relationship-building skills

Education

Bachelor's degree in a technical field

Job description

A leading data integration company in the United States is looking for an Entry Level Technical Support Engineer to join their remote team. In this role, you will assist customers with troubleshooting data pipeline issues and provide technical expertise on data architecture. Candidates should hold a Bachelor's degree in a technical field and have experience in customer support for technical B2B software. Strong communication skills and a proactive approach to customer success are essential. This position requires working hours from approximately 8am to 5pm Pacific.