Senior Technical Support Engineer — Data & Cloud Troubleshooter

Medasource; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm in Texas is looking for a Senior Technical Support Engineer to manage complex technical customer issues from identification to resolution. The role requires strong programming skills in Python or R, a Bachelor's degree in a related field, and at least 3 years of experience. The position involves working with engineering teams and developing documentation to improve support processes. The role includes approximately 25% travel.

Qualifications

• 3+ years of experience in programming languages such as Python, R or similar.
• Working knowledge of SQL to investigate and resolve data issues.
• Strong technical troubleshooting skills and ability to communicate effectively.

Responsibilities

• Manage complex technical customer issues from identification to resolution.
• Reproduce issues and investigate root causes to implement fixes.
• Develop playbooks and knowledge base content to support resolution.

Skills

Python

SQL

Jira

GitHub

Cloud environments

Troubleshooting

Communication

Education

Bachelor's degree in Statistics, Computer Science, Mathematics, Information Systems, or related field

Job description

A leading healthcare technology firm in Texas is looking for a Senior Technical Support Engineer to manage complex technical customer issues from identification to resolution. The role requires strong programming skills in Python or R, a Bachelor's degree in a related field, and at least 3 years of experience. The position involves working with engineering teams and developing documentation to improve support processes. The role includes approximately 25% travel.