Remote: Senior Technical Services Engineer III

Impact Brands; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Office‑only catered lunch Thursdays

401(k) and Flexible spending accounts

Flexible Working: Responsible PTO

Mental health/wellness benefits

Restricted Stock Units (RSUs)

Coursera subscription

Parental leave

Technology stipend

Job summary

impact.com is hiring a Technical Services Engineer III in the United States to design, implement, and support technical solutions across our SaaS platform. You will collaborate with Onboarding, Client Success, Product, and Engineering to guide integrations and optimize performance.

You will own client technical issues end‑to‑end, troubleshoot with logs and SQL, and help create internal tools and docs. The role involves partnering across teams to deliver reliable, scalable client outcomes.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in a tech‑focused role at a digital marketing or technology‑driven company.
• Strong understanding of design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP).
• Ability to analyze logs and data to troubleshoot issues, including SQL queries.
• Familiarity with affiliate/digital marketing ecosystem is a plus.
• Excellent problem‑solving and communication skills in English.
• Self‑starter mindset and ability to learn and improve processes.

Responsibilities

• Develop and maintain a deep understanding of impact.com’s products and platform capabilities.
• Support design, implementation, and management of technical integrations, including troubleshooting and maintenance.
• Collaborate with Onboarding, Customer Success, Product, Engineering, Solutions for onboarding and post‑launch support.
• Own client technical issues end‑to‑end, from investigation to resolution and communication.
• Manage incoming technical requests through ticketing systems in a fast‑paced environment.
• Identify recurring issues and communicate trends, risks, and insights to stakeholders.
• Contribute to technical docs, integration guides, and training materials.
• Identify and help develop internal tools or reports to improve workflows across the organization.

Skills

Problem‑solving

English communication

Self‑starter

Cross‑functional collaboration

Education

Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or related discipline

Tools

HTML

CSS

JavaScript

SQL

REST APIs

FTP

Job description

impact.com is hiring a Technical Services Engineer III in the United States to design, implement, and support technical solutions across our SaaS platform. You will collaborate with Onboarding, Client Success, Product, and Engineering to guide integrations and optimize performance.

You will own client technical issues end‑to‑end, troubleshoot with logs and SQL, and help create internal tools and docs. The role involves partnering across teams to deliver reliable, scalable client outcomes.