Senior Client‑Facing SaaS Integrations Engineer

impact.com; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

RSUs and equity opportunities

Coursera subscription

Parental leave

Technology stipend

Gym reimbursement

Job summary

impact.com, a leading commerce partnership marketing platform, is seeking a Technical Services Engineer III in the United States. You will design, implement, and support technical integrations across our SaaS platform, partnering with onboarding, client success, product, and engineering teams to deliver reliable solutions.

You will own end-to-end troubleshooting, guide clients post-launch, and contribute to documentation and internal tooling.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• Experience in a tech-focused role at a digital marketing or technology-driven company.
• Experience with web technologies and SaaS platforms.
• Ability to analyze logs and data to troubleshoot issues, including SQL.
• Clear, customer-centric communication in English.

Responsibilities

• Develop and maintain knowledge of the company’s products and platform capabilities.
• Design, implement, and support technical integrations for new and existing clients.
• Collaborate with cross-functional teams to ensure seamless onboarding and post-launch support.
• Lead end-to-end ownership of client technical issues and communicate resolutions clearly.
• Manage incoming technical requests through ticketing systems in a fast-paced environment.
• Identify recurring issues and communicate trends and insights to stakeholders.
• Create and maintain technical documentation, integration guides, and training materials.
• Develop internal tools or reports to improve troubleshooting workflows.

Skills

Problem solving

English communication

Self-starter mindset

SQL queries

Education

Bachelor’s degree or equivalent

Tools

HTML

CSS

JavaScript

SQL

FTP

Job description

impact.com, a leading commerce partnership marketing platform, is seeking a Technical Services Engineer III in the United States. You will design, implement, and support technical integrations across our SaaS platform, partnering with onboarding, client success, product, and engineering teams to deliver reliable solutions.

You will own end-to-end troubleshooting, guide clients post-launch, and contribute to documentation and internal tooling.