Senior SaaS Support Specialist - Remote & Impact-Driven

SupportNinja; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Life Insurance

Paid time off

Skills training opportunities

Job summary

United States Digital Space LLC is seeking a Technical Support Representative to provide exceptional customer support remotely. In this flexible position, you will troubleshoot various customer issues across mobile applications and web platforms, ensuring the best user experience while maintaining documentation and SOPs.

The ideal candidate has over 3 years of technical support experience and excellent communication skills.

Qualifications

• 3+ years of experience in technical support or a related customer-facing role.
• Excellent written and verbal communication skills with a strong customer-first mindset.
• Strong troubleshooting, critical thinking, and problem-solving abilities.

Responsibilities

• Respond to customer inquiries through email and other support channels.
• Troubleshoot account, billing, subscription, and technical issues.
• Develop, document, and maintain Standard Operating Procedures (SOPs).

Skills

Technical support experience

SaaS support

Written communication skills

Problem solving

CRM platforms

Mobile app troubleshooting

Tools

Zendesk

Salesforce

Google Workspace

Microsoft Office

Job description

United States Digital Space LLC is seeking a Technical Support Representative to provide exceptional customer support remotely. In this flexible position, you will troubleshoot various customer issues across mobile applications and web platforms, ensuring the best user experience while maintaining documentation and SOPs.

The ideal candidate has over 3 years of technical support experience and excellent communication skills.