Senior Customer Engineer - Remote Tech Leader

Computacenter AG & Co. oHG; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Computacenter is seeking a Senior Customer Engineer in the United States, with responsibilities spanning complex technical support, escalation management, and coordinating technical teams to deliver high customer satisfaction.

The role requires strong communication, leadership, and problem-solving abilities, plus 7 years in IT service and a BA or equivalent technical degree. California-based work is expected with travel as needed.

Qualifications

• BA or equivalent technical degree preferred or equivalent experience.
• 7 years’ experience in IT Service environment.
• Legally eligible to work in the United States.
• Industry certifications are a plus.

Responsibilities

• Partner with business leaders to deliver services aligned with company objectives and values.
• Perform complex technical work remotely or on customer sites to meet requirements.
• Coordinate small teams delivering basic work packages per process.
• Provide technical leadership in your area of expertise.
• Document and report work to ensure compliance with procedures.
• Develop technical procedures and standards to meet requirements.
• Escalate issues per company processes to meet customer demands.
• Communicate on complex issues to avoid escalations.
• Evaluate escalations and resolve to satisfy customers.
• Provide customer service to internal and external customers.

Skills

Customer support

Escalation management

Technical leadership

Team coordination

IT service experience

Communication

Problem solving

Education

BA or equivalent technical degree

Job description

Computacenter is seeking a Senior Customer Engineer in the United States, with responsibilities spanning complex technical support, escalation management, and coordinating technical teams to deliver high customer satisfaction.

The role requires strong communication, leadership, and problem-solving abilities, plus 7 years in IT service and a BA or equivalent technical degree. California-based work is expected with travel as needed.