Remote SaaS Solutions Engineer III

Coinscapture; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

RSUs program

Coursera subscription

Healthcare benefits

Flexible PTO and parental leave

Job summary

impact.com is hiring a Technical Services Engineer III to design, implement, and support technical solutions across our SaaS platform. You will lead integrations, troubleshoot complex issues, and guide clients post-launch for optimal performance.

The role emphasizes collaboration with Onboarding, Customer Success, Product, and Engineering while communicating clearly in English. Remote work in the United States with strong growth and a competitive package are featured.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of design, implementation, and support of client solutions on SaaS platforms.

Responsibilities

• Develop and maintain a deep understanding of impact.com's products, platform capabilities, and enhancements.
• Support the design, implementation, and ongoing management of technical integrations for clients, including troubleshooting and optimization.
• Collaborate with Onboarding, Customer Success, Product, Engineering, Solutions, and other teams to deliver onboarding and post-launch support.
• Take end-to-end ownership of client technical issues from investigation to resolution and communication.
• Create and maintain technical documentation, integration guides, training materials, and help content.

Skills

Problem solving

Customer facing

Technical troubleshooting

Log analysis

Education

Bachelor's degree in Computer Science or related field

Tools

HTML

CSS

JavaScript

SQL

REST APIs

FTP

Job description

impact.com is hiring a Technical Services Engineer III to design, implement, and support technical solutions across our SaaS platform. You will lead integrations, troubleshoot complex issues, and guide clients post-launch for optimal performance.

The role emphasizes collaboration with Onboarding, Customer Success, Product, and Engineering while communicating clearly in English. Remote work in the United States with strong growth and a competitive package are featured.