Senior Remote Security Support Engineer

Unlimited Technology; New York (NY); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off

11 Paid Holidays

Company equity after 1 year

Job summary

Unlimited Technology is seeking a Senior Remote Support Engineer III to resolve complex issues across enterprise security platforms. You will serve as the escalation authority and mentor junior staff while coordinating with service, project management, and installation teams.

The role emphasizes secure remote access and proactive incident handling. Candidates should have extensive experience with enterprise security systems, strong communication, and the ability to travel up to 20% for on-site

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
• 8+ years of technical experience in electronic security, systems integration, or technical support.
• Advanced troubleshooting of integrated security systems remotely across enterprise environments.

Responsibilities

• Provide advanced remote technical support and resolve complex issues across integrated security systems.
• Serve as the assigned technical escalation point for complex service issues and junior engineers.
• Analyze system architecture, configurations, logs, databases, and networks to determine root cause.
• Lead escalations with manufacturers to resolution and provide guidance to field teams.

Skills

Technical leadership

Mentoring engineers

Customer focus

Problem solving

Communication

Collaboration

Travel up to 20%

Education

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field

Tools

Ticketing systems

Bluebeam

Microsoft Office

Knowledge management tools

Job description

Unlimited Technology is seeking a Senior Remote Support Engineer III to resolve complex issues across enterprise security platforms. You will serve as the escalation authority and mentor junior staff while coordinating with service, project management, and installation teams.

The role emphasizes secure remote access and proactive incident handling. Candidates should have extensive experience with enterprise security systems, strong communication, and the ability to travel up to 20% for on-site