IT Service Desk Engineer (Tier 1-3) — Growth & Impact

Impact Networking, LLC; Mettawa (IL); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

PTO

Paid sick days

Paid holidays

Parental leave

Training reimbursement

401(k) retirement plan

Health, disability, life insurance

Dental & vision

Job summary

Impact Networking, LLC seeks a Service Desk Engineer to provide Tier 1-3 IT support for managed clients. You’ll diagnose, troubleshoot, and resolve issues remotely, collaborating with advanced engineering when needed.

The role is based at Impact’s Unified Support Operations center with 24/7/365 client coverage; shift options vary and will be discussed during interviews. Strong communication and Microsoft tech skills are essential.

Qualifications

• 3+ years in IT support or service desk roles.
• Strong written and verbal communication skills.
• Experience diagnosing and resolving end-user IT issues.

Responsibilities

• Provide Tier 1-3 IT support via phone and email.
• Troubleshoot and document issues to resolution.
• Collaborate with advanced engineering and vendors for escalations.
• Document issues in the ticketing system and assist onboarding.

Skills

Strong communication skills

3+ years IT support experience

Tools

Windows Server 2019-2025

Active Directory

DNS / DHCP

VPN

Office 365 Admin

RMM familiarity

VMware / Hyper-V

Azure

Exchange / SQL / SharePoint

SAN / NAS storage

Job description

Impact Networking, LLC seeks a Service Desk Engineer to provide Tier 1-3 IT support for managed clients. You’ll diagnose, troubleshoot, and resolve issues remotely, collaborating with advanced engineering when needed.

The role is based at Impact’s Unified Support Operations center with 24/7/365 client coverage; shift options vary and will be discussed during interviews. Strong communication and Microsoft tech skills are essential.