Senior Customer Engineer — Remote & Onsite Tech Leader

Computacenter; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Computacenter is seeking a Senior Customer Engineer to provide high-level technical support and lead escalation handling for complex IT issues. You will coordinate teams, document solutions, and ensure adherence to company standards while delivering exceptional customer service.

The role supports both remote and on-site engagements, requiring a strong IT service background and the ability to communicate complex concepts clearly to customers and stakeholders.

Qualifications

• Legally eligible to work in the United States.
• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• 7 years’ experience in IT Service environment.
• Demonstrates analytical and systematic approach to resolving complex problems.
• Takes initiative in identifying and negotiating appropriate development opportunities.

Responsibilities

• Partner with business leaders to deliver services aligned with company objectives and values.
• Perform a complex range of technical work activities remotely or at customer sites to meet requirements.
• Coordinate small teams delivering basic work packages in line with company processes.
• Provide technical leadership in own area of expertise.
• Document and report on work completed to ensure compliance with procedures.
• Contribute to development of technical procedures and standards to meet requirements.
• Escalate issues per company processes to meet customer demands.
• Communicate on complex issues to avoid escalations and meet needs.
• Evaluate escalations and resolve to satisfy customer expectations.
• Provide customer service to internal and external customers for a consistent experience.

Skills

IT service experience

Analytical thinking

Communication skills

Education

BA or equivalent technical degree

Industry certifications a plus

Job description

Computacenter is seeking a Senior Customer Engineer to provide high-level technical support and lead escalation handling for complex IT issues. You will coordinate teams, document solutions, and ensure adherence to company standards while delivering exceptional customer service.

The role supports both remote and on-site engagements, requiring a strong IT service background and the ability to communicate complex concepts clearly to customers and stakeholders.