Remote Senior Solutions Architect & Proposal Lead

CAI

Harrisburg (Dauphin County)

Remote

USD 125,000 - 150,000

Full time

14 days+

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Job summary

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across IT service lines. This remote, full‑time role partners with Business Development, Capture, and Delivery to translate client requirements into winning, technically sound solutions spanning ITSM, ServiceNow, Atlassian/JSM, AMS, Cloud (AWS/Azure), and Infrastructure.

The ideal candidate has hands‑on experience in solution development within proposals and pre‑sales processes, strong

Qualifications

Bachelor's degree in business or a technical field, or equivalent professional experience.
5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time spent in a pre‑sales, solutions architecture, or proposal development role.
Demonstrated ability to design and articulate solutions across multiple ITSM/ITIL, IT Service Desk, ServiceNow, Atlassian/Jira Service Management, Cloud platforms (AWS or Azure), and Infrastructure/Network services.
Proven track record writing technical proposal content for government and/or commercial RFPs.
Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design.
Significant experience in written and verbal communications; fluency in English with high proficiency in articulating strategy to executive and non‑technical audiences.
Ability to summarize technical/business material and present concepts using charts, graphs, and diagrams; strong visual design skills.
Power user of Microsoft Word and other Office products.
Experience working cross‑functionally with capture managers, proposal writers, delivery leaders, and partner/alliance teams.

Responsibilities

Evaluate and/or qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business.
Serve as the lead solution architect for pre‑sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions.
Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit.
Design and document end‑to‑end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, Application Managed Services (AMS/ASO), Cloud (AWS/Azure) architectures, and Infrastructure/Network environments.
Work with CAI technical and business staff to devise an approach to position CAI as the preferred vendor, work plans to accomplish the proposed scope of work, strategies for implementing the proposed solution, high‑level diagrams portraying all aspects of the solution, and presentations summarizing CAI's value proposition.
Write and edit proposal content — technical narratives, solution overviews, staffing plans, transition/transformation approaches, and pricing assumptions — in direct collaboration with proposal writers and capture managers.
Lead or support solutioning workshops with capture teams, subject matter experts, and delivery leads to shape win themes and technical differentiators.
Partner with partner/alliance teams (ServiceNow, Atlassian, AWS, Microsoft, TalkDesk or other ACD platforms) to incorporate platform‑specific capabilities, licensing models, and co‑sell opportunities into proposed solutions.
Contain solution risk by identifying cost items, documenting assumptions unambiguously, and interpreting requirements in a way that is favorable to CAI while still meeting client deliverables.
Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, and past‑performance narratives.
Support orals/BAFO preparation, client presentations, and executive briefings with clear, defensible technical positioning.
Provide technical review and quality control on proposal volumes prior to submission.
Multi‑task effectively to simultaneously support multiple concurrent initiatives.
Advise stakeholders at all levels — mentoring other solutions consultants, advising CAI leadership, and facilitating communication across CAI, including legal and governance teams.
Stay current on market trends, competitor positioning, and emerging capabilities (AI/automation, ITSM tooling, cloud managed services) to keep solutions competitive.