Remote Senior Sales Engineer & Platform SME

Tenna; Illinois; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee referral bonuses

Job summary

Tenna is seeking an experienced Sales Engineer to support the Sales Team across the full sales cycle, including impactful product demonstrations and consultative problem-solving.

You will maintain demo environments, answer customer questions precisely, and collaborate with Customer Success, Engineering, and Product to stay aligned on platform changes and roadmap. Remote role with relocation/travel requirements.

Qualifications

• 5+ years’ experience in a Sales Engineer or pre-sales role.
• Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred.
• Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred.
• Strong analytical curiosity and creativity, flexible critical thinking and problem-solving abilities.
• Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.).
• Ability to flexibly travel 50% as business dictates.
• Positive attitude with a strong desire to learn and stay abreast of changes to our platform.

Responsibilities

• Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations.
• Answers prospective customer questions and fully conveys the technical capacities of our platform.
• Builds and maintains software demonstration environments per specifications.
• Employs a consultative approach to better understand and address prospective customers’ pain points.
• Works with Customer Success to field and address technical support questions from existing customers as needed.
• Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues.
• Serves as the company’s SME on platform-specific features and functionalities.
• Leads all product-specific support and training internally.
• Onboard all newly hired Sales and Customer Success Reps onto the platform.
• Certifies and signs off on all internal training programs once complete.
• Collaborates with Marketing to revise technical presentations and materials.
• Evaluate our current Sales and Customer Success strategies, recommending adjustments when needed.
• Liaises with Executive Leadership on internal training, strategy, and product roadmap.
• Assists with maintaining Salesforce and HubSpot databases.

Skills

Sales engineering

Analytical thinking

Communication

Travel 50%

Education

Bachelor's degree (Business, Marketing, CS)

Tools

Salesforce

HubSpot

Help Scout

Job description

Tenna is seeking an experienced Sales Engineer to support the Sales Team across the full sales cycle, including impactful product demonstrations and consultative problem-solving.

You will maintain demo environments, answer customer questions precisely, and collaborate with Customer Success, Engineering, and Product to stay aligned on platform changes and roadmap. Remote role with relocation/travel requirements.