Remote Senior Routing Engine Architect

Miratech Group; Dallas (TX); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Relentless performance culture

Health insurance among benefits

Remote work flexibility

Professional development and mentoring

Global project impact

Job summary

Miratech Group seeks a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines for real-time distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with product,

Qualifications

• 8+ years of software engineering with distributed applications ownership.
• Expert-level Java, Spring Boot, REST APIs, persistence, security, testing and performance engineering.
• Experience building routing logic for contact center or CX platforms.
• Knowledge of ACD concepts, queues, skills, and workload balancing.
• API-first design, event-driven architecture, cloud-native engineering, and SQL data modeling.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time routing of voice and digital interactions.
• Implement routing algorithms based on skills, priorities, capacity, and business rules.
• Ensure high availability, scalability, resilience, and performance across routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Optimize for high concurrency, fault tolerance, and predictable performance.
• Integrate routing services with telephony, messaging, CRM, identity, reporting and analytics platforms.

Skills

Distributed systems design

Java

Spring Boot

REST APIs

Performance engineering

Low-latency systems

Communication skills

Tools

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

API gateways

Job description

Miratech Group seeks a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines for real-time distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with product,