Remote-First Partner Manager, Global Vendor Strategy

Affirm, Inc.; Detroit (MI); Remote; USD 146,000 - 206,000; Full time

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network within the Operations team.

The role drives vendor excellence, customer satisfaction, and long-term partner strategy, with emphasis on data-driven decision making and cross-functional leadership across Compliance, Product, Risk, and Training. You will own vendor governance, shape operational strategies, run analyses, and shepherd large-scale initiatives, including vendor

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.

Responsibilities

• Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape metrics and dashboards needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
• Lead initiatives requiring coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions improving customer experience and compliance.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor/BPO management

Analytical skills

Governance & scorecards

Cross-functional leadership

Executive communication

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network within the Operations team.

The role drives vendor excellence, customer satisfaction, and long-term partner strategy, with emphasis on data-driven decision making and cross-functional leadership across Compliance, Product, Risk, and Training. You will own vendor governance, shape operational strategies, run analyses, and shepherd large-scale initiatives, including vendor