Remote Senior Merchant Success Manager - Enterprise Growth

ShipBob, Inc.; Bristol (RI); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan

Job summary

ShipBob is seeking a Senior Merchant Success Manager to grow and retain our enterprise and strategic merchants, aligning with executives to establish trusted partnerships and lead growth initiatives.

You will partner cross-functionally to improve the merchant experience, analyze supply chain performance, drive expansion, and coach teams toward best-in-class service across ShipBob's merchant portfolio.

Qualifications

• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers' to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants' supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Skills

Executive-level relationships

Consultative selling

Team culture building

Microsoft Office Suite

Job description

ShipBob is seeking a Senior Merchant Success Manager to grow and retain our enterprise and strategic merchants, aligning with executives to establish trusted partnerships and lead growth initiatives.

You will partner cross-functionally to improve the merchant experience, analyze supply chain performance, drive expansion, and coach teams toward best-in-class service across ShipBob's merchant portfolio.