Remote Senior Merchant Success Manager: Enterprise Growth

ShipBob, Inc.; Clifton (TX); Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Parental Leave

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits

See Our High-Performing Culture Check

Pay for performance base salary

Job summary

ShipBob is seeking a Senior Merchant Success Manager to partner with enterprise and strategic merchants, aligning executive relationships and driving strategic reviews across our global team.

You’ll collaborate with internal stakeholders, analyze supply chain performance, and lead business reviews to identify expansion opportunities. This role reports to the Manager, Merchant Success and supports a fast-paced, results-driven culture.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Skills

Experience in sales and merchant mgmt

Business Review experience

Executive-level relationships

Team culture building

Conflict resolution

Communication skills

MS Office proficiency

Job description

ShipBob is seeking a Senior Merchant Success Manager to partner with enterprise and strategic merchants, aligning executive relationships and driving strategic reviews across our global team.

You’ll collaborate with internal stakeholders, analyze supply chain performance, and lead business reviews to identify expansion opportunities. This role reports to the Manager, Merchant Success and supports a fast-paced, results-driven culture.