Remote Enterprise Merchant Success Leader

ShipBob, Inc.; North Carolina; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Paid Holidays & Flexible Time Off

Discretionary bonus eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants, aligning with executive-level stakeholders to foster trusted partnerships. You will own strategic account planning and growth while guiding middle-market expansion and maximizing retention.

You will collaborate with internal teams, analyze supply chain performance, and lead tactical reviews to deliver measurable results across ShipBob's growing merchant portfolio.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Ability to build executive-level customer relationships with consultative approach.
• Advanced experience using Microsoft Office Suite for reporting and planning.

Responsibilities

• Work with internal stakeholders to improve the merchant experience.
• Increase performance and KPIs to deliver world-class customer experience.
• Coach team members to enhance performance with middle-market merchants.
• Analyze merchants' supply chain performance and advise countermeasures.
• Conduct business reviews and identify growth opportunities for merchants.
• Grow and maintain strategic relationships at all organizational levels.
• 4 - 6 years of experience in sales and merchant services in a related industry.

Skills

Executive relationships

Consultative selling

Team leadership

Merchant success

Account planning

Client management

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants, aligning with executive-level stakeholders to foster trusted partnerships. You will own strategic account planning and growth while guiding middle-market expansion and maximizing retention.

You will collaborate with internal teams, analyze supply chain performance, and lead tactical reviews to deliver measurable results across ShipBob's growing merchant portfolio.