Senior Merchant Success Manager Enterprise Growth (Remote)

ShipBob, Inc.; New Jersey; À distance; USD 81 000 - 135 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

See Our High-Performing Culture Checks

Résumé du poste

ShipBob is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants. You will manage executive relationships, conduct business reviews, and shape strategic account plans to enable growth and retention.

You’ll partner with internal stakeholders to improve merchant experiences, analyze supply chain performance, and expand opportunities while upholding a high-performance culture and clear purpose.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsabilités

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Connaissances

Merchant sales

Executive relationships

Negotiation

Communication

Microsoft Office

Description du poste

ShipBob is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants. You will manage executive relationships, conduct business reviews, and shape strategic account plans to enable growth and retention.

You’ll partner with internal stakeholders to improve merchant experiences, analyze supply chain performance, and expand opportunities while upholding a high-performance culture and clear purpose.