Remote Senior Merchant Success Manager – Enterprise Growth

ShipBob, Inc.; Michigan; Remoto; USD 81.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision & Basic Life保险

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

See Our High-Performing Culture Check 

Descrizione del lavoro

ShipBob is building the world’s leading full-stack fulfillment platform for ecommerce merchants. The Senior Merchant Success Manager partners with enterprise and strategic merchants to grow, optimize, and retain their business while navigating complex supply chains.

You will collaborate with internal stakeholders, conduct business reviews, and drive strategic account planning to expand relationships at executive levels.

Competenze

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Mansioni

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Conoscenze

Sales exp

Biz reviews

Team culture

Executive relationships

Negotiation

Communication

Fast-paced

MS Office

Descrizione del lavoro

ShipBob is building the world’s leading full-stack fulfillment platform for ecommerce merchants. The Senior Merchant Success Manager partners with enterprise and strategic merchants to grow, optimize, and retain their business while navigating complex supply chains.

You will collaborate with internal stakeholders, conduct business reviews, and drive strategic account planning to expand relationships at executive levels.