Senior Merchant Success Leader - Remote Enterprise Growth

ShipBob, Inc.; Central City (KY); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Flexible Time Off

Bonus eligibility

Job summary

ShipBob is seeking a Senior Merchant Success Manager to drive world-class experiences for enterprise and strategic merchants. You will manage strategic relationships at the executive level, conduct business reviews, and collaborate with internal teams to optimize the merchants' supply chains and growth trajectories.

The role emphasizes leadership, consultative sales, and cross-functional collaboration to expand ShipBob's impact across middle-market clients and beyond.

Qualifications

• Proven ability to build consultative, executive-level customer relationships.
• 4–6 years of sales and merchant services experience.
• Advanced Microsoft Office skills.

Responsibilities

• Collaborate with internal stakeholders to improve merchant experience.
• Increase KPIs and deliver world-class customer experience for merchants.
• Coach team members to advance performance with middle-market merchants.
• Analyze merchants' supply chain performance to identify opportunities or risks.
• Conduct business reviews and drive merchant growth within ShipBob.
• Maintain transparent, strategic relationships at executive levels with merchants.

Skills

Executive relationships

Consultative selling

Stakeholder management

Team leadership

Tools

Microsoft Office

Job description

ShipBob is seeking a Senior Merchant Success Manager to drive world-class experiences for enterprise and strategic merchants. You will manage strategic relationships at the executive level, conduct business reviews, and collaborate with internal teams to optimize the merchants' supply chains and growth trajectories.

The role emphasizes leadership, consultative sales, and cross-functional collaboration to expand ShipBob's impact across middle-market clients and beyond.