Remote Senior Merchant Success Leader

ShipBob, Inc.; Georgia; Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Paid Holidays

Flexible Time Off

Paid Sick Leave

401K Match

Wellness Days

Comprehensive Benefits

Instagram presence

Job summary

ShipBob is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants. You will align executive relationships and manage complex, middle-market accounts to scale growth and retention.

You’ll partner with internal teams, review business performance, and shape strategic plans while guiding others to achieve KPIs and expansion opportunities. This role reports to the Manager, Merchant Success.

Qualifications

• 4–6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Skills

Sales experience

Business reviews

Team culture

Executive relationships

Negotiation

Communication

Fast-paced environment

Leadership

Tools

Microsoft Office

Job description

ShipBob is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants. You will align executive relationships and manage complex, middle-market accounts to scale growth and retention.

You’ll partner with internal teams, review business performance, and shape strategic plans while guiding others to achieve KPIs and expansion opportunities. This role reports to the Manager, Merchant Success.