Senior Merchant Success Manager — Remote Enterprise Growth

ShipBob, Inc.; Wisconsin; Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

401K Match

Paid Sick Leave

Wellness Days

Comprehensive Benefits Package

See Our High-Performing Culture on IG

Job summary

ShipBob, Inc. seeks a Senior Merchant Success Manager to drive world-class experiences for enterprise and strategic merchants. You will align senior relationships, review business performance, and guide expansion strategies to deliver lasting results.

You’ll partner with internal teams to optimize the merchant journey, coach peers, and manage complex, middle-market accounts while contributing to a high-performance culture.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Skills

Sales experience

Merchant services

Business Review experience

Executive-level relationships

Conflict resolution

Communication skills

Fast-paced environment

MS Office Suite

Job description

ShipBob, Inc. seeks a Senior Merchant Success Manager to drive world-class experiences for enterprise and strategic merchants. You will align senior relationships, review business performance, and guide expansion strategies to deliver lasting results.

You’ll partner with internal teams to optimize the merchant journey, coach peers, and manage complex, middle-market accounts while contributing to a high-performance culture.