Remote Senior Merchant Success Manager - Enterprise Growth

ShipBob, Inc.; Texas; Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

401K Match

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

Comprehensive Benefits Package

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Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world‑class support to enterprise and strategic merchants.

The role focuses on understanding merchant needs, aligning strategic relationships, and driving growth through executive reviews and proactive planning. You will work with peers and leaders to improve the merchant experience, manage complex mid‑market accounts, and ensure performance KPIs are achieved.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Experience with Business Reviews with internal and external stakeholders.
• Ability to foster a positive team culture and build executive relationships.

Responsibilities

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase KPIs and ensure a world-class customer experience.
• Coach team members to enhance performance with middle‑market, complex merchants.
• Analyze merchant supply chain performance and identify opportunities or risks.
• Conduct business reviews and track merchant growth within ShipBob.
• Grow and maintain strategic relationships at all levels within merchants.

Skills

Sales experience

Merchant services

Business Review

Team leadership

Executive relationships

Negotiation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world‑class support to enterprise and strategic merchants.

The role focuses on understanding merchant needs, aligning strategic relationships, and driving growth through executive reviews and proactive planning. You will work with peers and leaders to improve the merchant experience, manage complex mid‑market accounts, and ensure performance KPIs are achieved.