Remote Senior Field Services Manager, ALPR Deployments

Axon; Scottsdale (AZ); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary and 401k with EMP/?

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

And yes, we have snacks in our offices

Job summary

Axon is seeking a Professional Services Manager to lead and support ALPR deployments across a national footprint. You’ll coordinate contractors, validate specs, troubleshoot in real time, and ensure agencies are ready from day one.

This is a post‑sale, customer‑facing role reporting to the Sr Manager of Professional Services. Based remotely in the United States with up to 90% travel, you’ll align with permitting, vendor, and engineering teams to meet power, connectivity, and performance

Qualifications

• 3–6 years in field operations, systems deployment, or infrastructure installation (public safety, telecom, or utilities preferred).
• Experience with electrical systems (110VAC and 12VDC), power troubleshooting, and structured cabling.
• Working knowledge of IP-based Ethernet networks (LAN/WAN/VPN) and troubleshooting applications and networks.
• Strong field coordination and contractor engagement skills.
• Ability to train customer technical contacts and communicate with senior public safety leaders.
• Proficiency with field management tools (Asana, Salesforce, Slack, Zoom).
• Associate's or Bachelor's degree in a technical field or equivalent experience.
• Willingness to travel nationwide; candidates must live near a major airport.
• Valid U.S. driver's license; CJIS Level 4 certification or ability to obtain.
• Military, law enforcement tech, or transportation tech experience is a plus.

Responsibilities

• Support ALPR deployments from pre-wire to full activation, including power prep, equipment setup, and field testing.
• Conduct hands-on site validation and troubleshooting (110VAC and 12VDC).
• Interpret site drawings, power plans, and mounting guides to validate installation accuracy.
• Coordinate and execute field commissioning tests with the customer.
• Serve as Axon's on-site lead during installs, maintaining alignment with technical and safety standards.
• Work with contractors, AHJs, and utility providers to clear barriers and ensure operational readiness.
• Capture photos, logs, and field data to improve process performance and documentation.
• Create accurate network diagrams and documentation to support design and planning of network systems.
• Deliver timely deployment reports and train primary technical contacts and end users.
• Escalate product irregularities to Product Managers during site deployments.
• Mentor and coach junior Professional Services Managers on installation standards and safety practices.

Skills

Field operations

Site validation

Contractor engagement

Technical communication

Training end users

Independent work

Education

Associate's or Bachelor's degree in a technical field

Tools

Asana

Salesforce

Slack

Zoom

Job description

Axon is seeking a Professional Services Manager to lead and support ALPR deployments across a national footprint. You’ll coordinate contractors, validate specs, troubleshoot in real time, and ensure agencies are ready from day one.

This is a post‑sale, customer‑facing role reporting to the Sr Manager of Professional Services. Based remotely in the United States with up to 90% travel, you’ll align with permitting, vendor, and engineering teams to meet power, connectivity, and performance