Senior ALPR Field Services Manager

Axon Enterprise; Scottsdale (AZ); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Snacks in our offices

Job summary

Axon Enterprise seeks a senior field deployment professional to lead ALPR installations from planning to go-live. You will work remotely within the United States, travel up to 90%, and coordinate with permitting, vendor, and engineering teams to meet power, connectivity, and performance standards.

You will train customer contacts, validate site readiness, and ensure safety and installation quality across multiple jurisdictions, often engaging law enforcement and public safety leaders.

Qualifications

• Bachelor's or technical degree is preferred or equivalent practical experience.
• Experience with field deployments in public safety, telecom, or utilities is desirable.
• Ability to work independently and as part of a fast-paced team.

Responsibilities

• Support ALPR deployments from pre-wire to full activation, including power prep, equipment setup, and field testing.
• Conduct hands-on site validation and troubleshooting (110VAC and 12VDC).
• Interpret site drawings, power plans, and mounting guides to validate installation accuracy.
• Coordinate and execute field commissioning tests with the customer.
• Serve as Axon's on-site lead during installs, maintaining alignment with technical and safety standards.
• Work with contractors, AHJs, and utility providers to clear barriers and ensure operational readiness.
• Capture photos, logs, and field data to improve process performance and documentation.
• Create accurate network diagrams and documentation to support design and planning of network communication systems.
• Engage post-sale with technology decision makers and program managers, including Chiefs of Police, command staff, Sheriffs, and Directors of IT.
• Train primary technical contacts and end users on the proper installation and use of Axon ALPR.
• Help customers track their implementation lifecycle and apply the right customizations.
• Escalate product irregularities and problems to Product Managers during site deployments.
• Partner with project managers, permitting leads, and vendor coordinators to align site activities.
• Communicate status, blockers, and feedback across tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom.
• Ensure installation milestones align with agency go-live timelines.
• Lead complex and multi-site ALPR deployments from planning through go-live, owning schedule, installation quality, and agency readiness.
• Serve as a senior technical resource and escalation point for field issues, site conditions, and installation questions across the Professional Services team.
• Mentor and coach junior Professional Services Managers on installation standards, troubleshooting, safety practices, and customer engagement.
• Cross-train other Axon deployment teams on ALPR installation standards, power validation, and field best practices so they can support ALPR deployments as needed.
• Cross-train on other Axon hardware products to support their deployments as business needs require.

Skills

Field operations

Systems deployment

Infrastructure installation

Electrical systems

IP-based Ethernet networks

Contractor coordination

Customer training

Public safety engagement

Field management tools

CJIS certification

Driver's license

Travel willingness

Education

Technical degree or equivalent experience

Tools

Asana

Salesforce

Slack

Zoom

Job description

Axon Enterprise seeks a senior field deployment professional to lead ALPR installations from planning to go-live. You will work remotely within the United States, travel up to 90%, and coordinate with permitting, vendor, and engineering teams to meet power, connectivity, and performance standards.

You will train customer contacts, validate site readiness, and ensure safety and installation quality across multiple jurisdictions, often engaging law enforcement and public safety leaders.