Remote Field Services Deployment Lead

Axon Enterprise; Scottsdale (AZ); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Paid time off

Parental leave

Wellness programs

Snacks in offices

Job summary

Axon seeks a field-facing Professional Services Manager – Field Services to lead deployments for public safety technology. You’ll own end-to-end delivery, coordinate onsite teams, and ensure successful handoffs with customers across the United States.

The role emphasizes hands-on installation, configuration, troubleshooting, and training of Axon hardware and software in diverse environments. Remote work is expected with extensive travel.

Qualifications

• 3+ years of hands-on deployment or field service experience.
• Strong knowledge of TCP/IP networking.
• Experience deploying technology in IP-based networks.
• Ability to travel extensively in the United States.
• Excellent communication and customer-facing skills.

Responsibilities

• Lead field deployments from planning to customer handoff.
• Install, configure, and validate Axon hardware and software.
• Troubleshoot hardware, software, and network issues.
• Provide technical direction to third-party teams.
• Train customers on deployed technologies.

Skills

3+ years field services

TCP/IP networking

Customer-facing

Troubleshooting

Project ownership

Travel 80-100%

Tools

IP cameras

Windows OS

Cradlepoint routers

Networking equipment

Job description

Axon seeks a field-facing Professional Services Manager – Field Services to lead deployments for public safety technology. You’ll own end-to-end delivery, coordinate onsite teams, and ensure successful handoffs with customers across the United States.

The role emphasizes hands-on installation, configuration, troubleshooting, and training of Axon hardware and software in diverse environments. Remote work is expected with extensive travel.