Remote Senior Enterprise Observability Support Engineer

US Diversity Job Search; Nashville (TN); On-site; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl seeks Technical Support Engineers to ensure customer success by delivering enterprise‑level support for observability products. This remote‑first role requires deep technical troubleshooting and a passion for helping customers.

You will engage with global enterprise clients across channels and contribute to knowledge bases. Candidates should have a BS in CS or equivalent, 5+ years in enterprise support, and strong Linux/AWS/Azure and networking skills.

Qualifications

• BS degree in Computer Science or similar or equivalent work experience.
• 5+ years' experience supporting enterprise customers or distributed systems.
• Excellent client-facing and communication skills.
• Expert-level troubleshooting and problem-solving abilities.
• Experience with Linux, AWS, Azure, and Networking.

Responsibilities

• Develop deep technical understanding of Cribl Stream and other products.
• Provide enterprise-level technical support across channels (Slack, email, meetings).
• Research, diagnose, troubleshoot, and resolve customer issues.
• Escalate unresolved issues following standard procedures.
• Create knowledge base notes and contribute to forums for real-time questions.

Skills

Linux

AWS

Azure

Networking

Customer support

Troubleshooting

Education

BS in Computer Science or related field

Tools

Splunk

Elasticsearch

LogStash

Job description

Cribl seeks Technical Support Engineers to ensure customer success by delivering enterprise‑level support for observability products. This remote‑first role requires deep technical troubleshooting and a passion for helping customers.

You will engage with global enterprise clients across channels and contribute to knowledge bases. Candidates should have a BS in CS or equivalent, 5+ years in enterprise support, and strong Linux/AWS/Azure and networking skills.