Remote-First Senior Enterprise Tech Support Engineer

Cribl; Oklahoma City (OK); Remote; USD 90,000 - 141,000; Full time

Job summary

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. You will join a highly technical, remote-first team that delivers observability software used by large enterprises.

The role requires strong troubleshooting, excellent client-facing communication, and experience with Linux/AWS/Azure networks. Some knowledge of Splunk, Elasticsearch, LogStash, and observability tools is a plus.

Qualifications

• BS degree in Computer Science or related field, or equivalent work experience
• 5+ years’ experience supporting enterprise customers or working hands-on with distributed systems
• Passionate about solving complex technical issues
• Expert-level troubleshooting and problem-solving skills
• Excellent client-facing and written/verbal communication skills
• Experience with Linux, AWS, Azure, and Networking
• Bonus: experience with Splunk, Elasticsearch, LogStash or other observability tech; Regex/JavaScript is a plus

Responsibilities

• Develop a deep technical understanding of Cribl Stream and other products
• Provide extraordinary technical support to Enterprise customers across channels (Slack, email, online meetings)
• Research, diagnose, troubleshoot and resolve customer issues
• Follow standard procedures for reproducibility and escalation of unresolved issues
• Provide prompt and accurate feedback, set expectations, and ensure proper recording and closure of issues
• Document knowledge in KB notes and participate in real-time forums for questions
• Be available for stand-by, on-call, or off-hours duties

Skills

Excellent communication

Strong troubleshooting

Team collaboration

Education

BS degree in Computer Science or equivalent

Tools

Linux

AWS

Azure

Networking

Splunk

Elasticsearch

LogStash

Regex

JavaScript

Job description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. You will join a highly technical, remote-first team that delivers observability software used by large enterprises.

The role requires strong troubleshooting, excellent client-facing communication, and experience with Linux/AWS/Azure networks. Some knowledge of Splunk, Elasticsearch, LogStash, and observability tools is a plus.