Remote Senior Enterprise Tech Support Engineer

US Diversity Job Search; Indianapolis (IN); On-site; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility benefit

401(k)

Equity

Job summary

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise‑level support to our customers and partners. We are a fast‑growing, remote‑first company with a mission to unlock the value of all observability data.

At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real‑time data.

Qualifications

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or distributed systems.
• Excellent client-facing, written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Bonus: Splunk, Elasticsearch, LogStash and/or related observability tech; Regex/JavaScript.

Responsibilities

• Develop a deep technical understanding of Cribl Stream and other products.
• Provide extraordinary technical support to Enterprise customers via Slack, email and meetings.
• Research, diagnose, troubleshoot and implement solutions for customer issues.
• Follow procedures for reproducibility and escalation to internal teams.
• Document knowledge in knowledge base notes and participate in real-time forums.

Skills

Enterprise support

Distributed systems

Troubleshooting

Communication skills

Linux

AWS

Azure

Networking

Education

BS degree in Computer Science or similar

Tools

Splunk

Elasticsearch

LogStash

Regex

JavaScript

Job description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise‑level support to our customers and partners. We are a fast‑growing, remote‑first company with a mission to unlock the value of all observability data.

At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real‑time data.