Remote Senior Enterprise IoT Implementation Lead

Samsara; Boulder (CO); Remote; USD 100,000 - 166,000; Full time

Job summary

Samsara is seeking an Enterprise Implementation Specialist within the Strategic Customer Success team to deploy and adopt our IoT solutions for large-scale customers across industries. You will own the customer relationship from onboarding to renewal, collaborating with Sales, Support, and Product to ensure successful deployments and value realization.

This remote role supports US-based candidates (excluding San Francisco Bay, NYC, and DC metro areas) and may require up to 10% travel to customer

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role, Enterprise SaaS experience preferred.
• This is a demanding role with high internal visibility, requiring strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users of our software.
• Passion for going above and beyond, taking initiative, thriving in a fast-paced environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling users to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Skills

Customer-facing communication

Problem solving

Relationship building

Strategic thinking

Cross-functional collaboration

Emotional intelligence

Education

Bachelor’s degree from a 4-year institution

Job description

Samsara is seeking an Enterprise Implementation Specialist within the Strategic Customer Success team to deploy and adopt our IoT solutions for large-scale customers across industries. You will own the customer relationship from onboarding to renewal, collaborating with Sales, Support, and Product to ensure successful deployments and value realization.

This remote role supports US-based candidates (excluding San Francisco Bay, NYC, and DC metro areas) and may require up to 10% travel to customer